FAQ

How do I create my account?

To sign-up for a viewer account, please enter your phone number, email address, desired display name (no spaces allowed), password (must be 7 characters). When you enter your phone number, you will be sent a confirmation code.

I forgot my password, how do I reset it?

Reset your password by clicking "Forgot Password?" on the Sign In page.

How do I know who I'm subscribed to?

Your Feed page will show you the video content from the broadcaster you subscribed to or the ones you have favorited.

How does the feed work?

The feed shows you video content from the broadcaster you subscribed to as well as any other broadcasters you have favorited.

How do I become a broadcaster?

Broadcasters must have 50K followers or be verified (blue checkmark) on one of their social media platforms.

How can I get in contact with my favorite celebrity?

You can contact your favorite celebrity by sending a message to them in their chat.

How do I unsubscribe?

To unsubscribe, login to your iTunes store and sign in with your Apple ID. In the settings page, go to subscriptions and click manage, then turn off the auto renewal and confirm your update.

How do I logout of the app?

Go to your settings page (tap on the menu icon in the upper left-hand corner of your Discover page) and tap on 'Logout'.

How do I change my password?

If you are logged out of the app you can click on Sign In and then click on the Forgot Password? link. This will confirm your phone number and allow you to change your password.

How do I upload my photos?

On your "Me" page, tap on the camera icon with the + sign. From there you can upload up to 3 images from your camera or from gallery.

How do I share photos?

With the photo opened, tap on the Share button in the upper right hand corner above the photo.

How do I invite my friends to join LiVideo?

Go to your settings page (tap on the menu icon in the upper left-hand corner of your Discover page) then tap on Invite Friends. From here you can choose to text or email your friends and invite them to LiVideo

When I open the app it's empty.

You need an active internet connection for the app to function.

I can't login.

Tap on the Invite icon on the upper left hand corner on the Me page. Note: you need to allow LiVideo to access your contacts to enable this feature.

How do I get support?

Go to livideo.com on your mobile device or desktop web browser and click on Contact. Fill out the form with your issue and we will get back to you as soon as possible! Another way to get a hold of us is to reach out on Twitter.